Refund policy

Return Policy – The District Cup Webstore

 

All Sales Are Final

Due to the nature of our products and to maintain quality assurance, all sales are final. We do not accept returns, exchanges, or issue refunds unless an item arrives damaged, defective, or incorrect.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@thedistrictcup.com if:

• The item is defective or damaged

• You receive the wrong item

We will evaluate the issue and work with you to make it right.

Non-Returnable Items

Certain types of items cannot be returned or exchanged, including but not limited to:

• Custom products (such as special orders or personalized items)

• Perishable goods (such as food or plants)

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

If you have questions or concerns about a specific product, please reach out to info@thedistrictcup.com before making a purchase.

Refunds for Approved Cases

In the rare event that a return is approved due to a damaged, defective, or incorrect item, refunds will be issued to the original payment method within 10 business days after the return is received and inspected.

If more than 15 business days have passed since we approved your return and you have not received a refund, please contact us at info@thedistrictcup.com.

Thank you for your understanding and support. If you have additional questions, feel free to contact us.